FAQ

Cuntrol number is available in the DP5 App from ver. 2.0.3

The DP5 application requires access to the device’s storage and location. Check how to change or grant permissions.

• You need to select a directory for the application’s data files.
• Create a directory where application data will be saved. It is recommended to create a DP5 folder.

• Power on the ELP5 PRO – VCI.
• From the Bluetooth settings of the tablet select your VCI.
• In DiagProg5 App select [VCI MANAGER] button.
• Click [CONNECT DEFAULT VCI] to connect with desired ELP5 PRO – VCI.
• Correct connection will be indicated by LED flashing on the ELP5 PRO – VCI and VCI serial number shown in the App.

• In case of a Bluetooth connection issue, turn off WiFi on the tablet and restart the DP5 application.

How to transfer license from DP4 to DP5 -  LICENSE TRANSFER INSTRUCTIONS

• Open the Google Play Store app.
• In the top right corner, tap the profile icon.
• Tap Manage apps & devices.
• Tap the app you want to update.
• Tap [Update].

• Click the [SOS] icon on the TOPBAR.
• Accept the Consent for Active Technical Support.
• Fill out the Support Request Form with all necessary details.
• Press [SEND] button.

In case of emergency, technical support can be obtained via the TeamViewer service. To use this option:

• Install TeamViewer QuickSupport and TeamViewer Universal Add-On on your tablet from the Play Store.
• Open QuickSupport app > settings > permissions > remote control feature > Enable Universal add-on.
• Set a date and time for a meeting with your representative.
• Open TeamViewer QuickSupport and provide “Your ID” to your representative.
• Accept your representative’s entry request.

Make sure that Wi-Fi is stable during the use of TeamViewer services and that the VCI is powered on.

• Select required software from the DP5 menu.
• On the bottom right side click the [DESCRIPTION].
• In case of the lack of [DESCRIPTION] please click [DOWNLOAD] from the [UPDATE MANAGER] on the main screen to download necessary documentation.

To restore to factory settings, follow the steps below:

• Select the icon labeled SETTINGS from the main menu of your tablet.
• Navigate to SYSTEM.
• Choose RESET OPTIONS.
• Select ERASE ALL DATA (factory reset).
• Confirm the reset by selecting a button [ERASE ALL DATA].
   

Following these steps should reset the device to its factory settings, removing all data and restoring it to its original state.